On Pharmorax, our top priority is your good health and our goal is your complete satisfaction. Purchasing decisions are easy, quick and fully transparent. However, if not satisfied, the deadline for requesting a refund is 3 days after receiving the order. You can do this by :
– Filling out the contact form, communicating your intention for the return of the product.
– Mentioning the order number.

No later than within 2 working days, you will receive an email from us confirming all the information you need to returning the product(s).

Also note, a return can be accepted or declined, based on:
– The specific nature of the item, (example :- Cold-chain drugs)
– Reason for return
– Storage
– The Pharmacy
** This is because, No one can guarantee any of the above listed especially storage conditions, thus we cannot accept them even if the package remains unopened.**

It is very important that you :

• Wait for our email, with the return information and save product(s) under the same conditions that you’ve received them in order to return it.
• Observe the maximum period of 5 days after our confirmation of your order to send the product to our given address on the mail, along side a copy of the invoice, if any.

For our part :

• We will review the product (s) within 5 working days.
• If you proceed accordingly to all of the above, you will receive the value of your order within 15 days.

****For product exchange, we do not accept that, at the moment. You would have to place an order again of the product(s) you need.

Return Rules

For the return to be accepted, it is essential to respect the following rules:

• The product has to be sealed in its original packaging, including the protective cellophane or labels (if any);
• If the product box has no mark or seal, you must keep intact the seal of the product, or any other protection marks;
• You shall ensure that the product has all items: samples, gifts, among others, respecting the original shipping conditions;
• Preserve the invoice, bearing in mind that a copy of it must accompany the return of the product to Pharmorax.